Product Return Policy

Product Return Policy – as at 1st December 2020


  1. If any damaged, defective or incorrect items are received, refund or replacement request is only valid within fourteen (14) days after the parcel is received. My Senses may refund the purchase price (plus applicable tax if prepaid) of currently Marketable products that are returned by an Agent or Customer due to the above reason(s), less shipping costs and paid Bonuses to all levels of Agents, if the request is approved by the company.
  1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  1. To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will not be eligible for refund or replacement.
  1. Refunds (if applicable)

Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement.


  1. If your request is approved, the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  1. If you have not received your refund or replacement after submitted all the required information, please contact our customer service at
  1. Senses World Sdn Bhd reserves the right to Recoup Unearned Bonuses. Bonuses are paid to Agents based on the purchase of Company products by retail customers or by members of their Agent Organization.
  1. When products are returned, the Company has the right to recoup the Bonuses that were paid based on the purchase of the products that were returned. The Company may recoup these Bonuses by requiring an Agent to pay the Company directly, or the Company may withhold the amount of the Bonus from future Bonus payments.
  1. Replacement (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to the following Shipping address.

However, when a replacement is not feasible, the Company reserves the right to issue a credit for the amount of the exchanged products.


  1. Shipping

To return your product, you should mail your product to:



No.2-3 Jalan PJS 11/28A, Bandar Sunway, 47500 Petaling Jaya, Selangor, Malaysia.


  1. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  1. This refund procedure may vary in jurisdictions where different repurchase requirements are imposed by law. Applicable laws may dictate the terms of the refund policy.
  1. Senses World Sdn Bhd reserves the rights to alter and/or amend the above Product Return Policy as and when needed, without prior notice.